Hungry Jack’s is trialling a new drive-through feature which the fast food giant hopes to rollout to more restaurants this year.
A restaurant in the inner west of Sydney called St Peters is currently experimenting with artificial intelligence to handle customer orders. This test aims to assess how effective the technology is in enhancing customer service.
Customers will be able to ask the AI assistant to connect them to a human crew member at any time.
“Customer feedback will be sought during the trial period,” a Hungry Jack’s spokesperson said.
“It is anticipated that the trial will be rolled out to additional restaurants in the coming months.”
Once a customer has placed their order, humans will prepare their food, the company said.
If a customer requests to speak with a human, the AI assistant will connect them to a team member and delete the voice recordings for that order.
“We will not treat you or your order differently if you ask to speak with a human crew member,” the fast food company said.
The move follows a similar trial at select KFC restaurants in Sydney last year.
