Average pothole-related repair costs 'hit record high' as craters trigger issues with car tech as well as punctures

A new report reveals that British motorists are experiencing record-high vehicle repair expenses due to damage caused by driving over potholes.

The research suggests bills jumped in 2024 with the nation’s motorists faced with an estimated £1.7billion outlay to get their cars back on the road.

The latest findings from Kwik Fit’s annual Pothole Impact Tracker (PIT) report show that the average cost to repair pothole-related issues reached £144 in 2024, a significant increase from £120 in both 2022 and 2023.

According to the report, more than one million drivers had to cover repair bills exceeding £300 as a result of pothole damage. The prevalence of potholes on roads is not only leading to punctures, cracked wheels, and damaged suspension parts but also impacting the advanced technology found in modern vehicles.

With advanced driver assistance systems (ADAS) now common features in modern cars, potholes are having a knock-on effect on these too. 

A third of cars repaired last year also needed at least ADAS feature to be recalibrated, adding further costs, Kwik Fit said. 

Britain's motorists are having to fork out on record-high vehicle repair bills to fix damage to their cars caused after driving through potholes, says a new report

Britain’s motorists are having to fork out on record-high vehicle repair bills to fix damage to their cars caused after driving through potholes, says a new report

The claims come on the eve of the release of the industry’s yearly state of the road report.

The Asphalt Industry Alliance (AIA) will publish its Annual Local Authority Road Maintenance (ALARM) survey findings on Tuesday, which is likely to expose the woeful condition of our network.

Kwik Fit’s PIT Report is based on feedback from 2,000 UK drivers in a poll – not the company’s own repair bill data from cars it repaired in 2024.

It includes drivers who have been recovered at the roadside after clobbering a pothole as well as those who have been able to drive to a garage despite the mechanical problems. 

Unsurprisingly, punctured and damaged tyres were the most common issue relating to pothole damage, occurring in 38 per cent of cases. This is followed by snapped and ruptured suspension components (28 per cent) and broken wheels (22 per cent). 

Almost half of drivers who said they had their car repaired after driving though a crater also said they had to pay extra for wheel alignment after the collision with the pothole triggered tracking issues with the steering.

The average repair bill for pothole-triggered problems surged to £144 in 2024, according to Kwik Fit's annual Pothole Impact Tracker report. This is up from £120 in both 2022 and 2023

The average repair bill for pothole-triggered problems surged to £144 in 2024, according to Kwik Fit’s annual Pothole Impact Tracker report. This is up from £120 in both 2022 and 2023

With ADAS featuring in most modern cars, potholes are having a knock-on effect on these too. A third of cars repaired last year also needed at least ADAS feature to be recalibrated

With ADAS featuring in most modern cars, potholes are having a knock-on effect on these too. A third of cars repaired last year also needed at least ADAS feature to be recalibrated

Some ADAS features, especially those using cameras like adaptive cruise control, may require calibration after certain repairs, including windscreen replacements

Some ADAS features, especially those using cameras like adaptive cruise control, may require calibration after certain repairs, including windscreen replacements

Some 34 per cent said thumping through a pothole had caused ADAS gremlins.

Different types of ADAS include adaptive cruise control, automatic emergency braking, blind spot detection, lane departure warning and lane assist, and automatic parking assist.

Some ADAS features, like those using cameras, may require calibration after certain repairs, including windscreen replacements. 

Dan Joyce, operations director at Kwik Fit, said: ‘Anything which adds unnecessary costs to motorists is especially unwelcome in the current economic climate but even the financial burden is outweighed by the risk to safety.

‘The main components which bear the bulk of the damage – tyres and wheels, suspension and steering – are interlinked. 

‘Even if a car is driveable after hitting a pothole, the impact may have compromised its handling, as can be seen by the fact that many drivers have had to have vital ADAS technology recalibrated. 

‘Not only do potholes present an immediate risk at the time of impact but they can have a longer-term effect on its safety on the road.’

Infuriatingly for drivers, most had to dip into their own pockets to pay for these unwanted and avoidable repair bills, they told the garage company.

Just six per cent surveyed said they had successfully claimed compensation from the local authority responsible for the road – or from National Highways, which overseas motorways and major trunk routes.

Seven in ten said they had to fork out for the repairs.

One in six told Kwik Fit they claimed for the repair costs on their car insurance, while 7 per cent said they were covered by separate tyre insurance policies, which have grown in popularity in recent years as the station of the nation’s roads worsens.

The claims come on the eve of the release of the AIA's yearly state of the road report. Its findings will be published on Tuesday and likely showcase the woeful condition of our network

The claims come on the eve of the release of the AIA’s yearly state of the road report. Its findings will be published on Tuesday and likely showcase the woeful condition of our network

Last year's Annual Local Authority Road Maintenance report showed an estimated road repair bill at a record £16.3bn as it said our crumbling local routes were at 'breaking point'

Last year’s Annual Local Authority Road Maintenance report showed an estimated road repair bill at a record £16.3bn as it said our crumbling local routes were at ‘breaking point’

The findings have been published just hours before the AIA releases its in-depth ALARM report, which is expected to confirm an increase to the backlog of road repairs required in England and Wales.

Its 2024 report showed an estimated road repair bill at a record £16.3billion as it said our crumbling local routes were at ‘breaking point’.

It added that the cost to put Britain’s roads right had jumped by £2billion (16 per cent) in 12 months, with one in every ten miles of local roads having surfaces in a ‘poor’ condition. This equates to around 22,300 miles.

But even more worrying, over 107,000 miles of local roads – 53 per cent – have deeper structural problems and risk crumbling completely if not re-built within 15 years.

It concluded that road repairs carried out flat out across England and Wales would take 11 years to complete due to the dilapidated condition. 

Half of drivers told Kwik Fit they believe that the roads in their area are in a worse condition than they were 12 months earlier, with only 16 per cent thinking they are better. 

Three in five said they don’t expect the roads in their local area to improve in the near future, despite fresh pothole repair funding announced by the government.

The 2025 Kwik Fit PIT Report is the company’s tenth annual poll regarding pothole repair costs. 

How to claim for pothole-related compensation: Our five-step guide

1. Collect the evidence

If you’re a motorist looking to make a claim for a repair bill for pothole-related damage, or a cyclist putting in a damage or personal injury claim after hitting one in the road, the first port of call is to make a note of where the pothole is located, the time and date of the incident, and take a photo of the pothole.

A pothole needs to be at least 2 inches deep to be deemed a pothole in the eyes of councils. 

And it’s not just the depth and size of the pothole that councils will try to use to refuse paying out compensation.

Local authorities may defend a claim if they successfully argue that the pothole was not an obvious hazard – or if they were unaware of it, despite having in place a reasonable system of inspection and repair.

To improve your chances of a successful claim, it will help to demonstrate whether the pothole was an obvious danger or not. 

Where possible, take photos at the scene, just in case the council repairs the pothole before you can return to take them.

If you didn’t do this at the time of the incident, you can return to the scene to take pictures.

You should also take a photos of the damage the pothole has caused to your vehicle (or person, if you have been injured). 

If possible, take your car to a garage and ask for a mechanic’s report in writing for the projected cost to fix the issue caused – or if your motor isn’t drivable, phone a reputable repair centre and request a quote.

2. Work out who is to blame

To make a claim for compensation, first you need to know who should pay out. 

If the pothole is on a motorway or main trunk road, the chances are it is a National Highways (formerly Highways England) problem. 

For local roads, you will need to research which council is responsible.

Once you’ve identified the party you need to contact, request a copy of highway maintenance schedules and number of reported incidents on the particular road for the previous 14 days as evidence that the road hasn’t been properly maintained or a reported pothole hasn’t been addressed.

3. Make the claim

You’ll need to issue a formal claim to the local authority or National Highways and most responsible parties will have a template you can request from them.

4. What to do if you do – or don’t – get a compensation offer

After making the claim, you should be notified if compensation is being granted. 

Though you can still reject the value of the offer if you believe it isn’t sufficient, especially if you have evidence that the pothole had already been reported but the responsible party had not acted to rectify it.

If the council refuses compensation, you can seek legal advice or make a case through the courts. 

However, a word of warning that this could be a time-consuming process and is likely to be worthwhile only if the repair bill is considerable.

5. Final option: Make a claim through your insurance

If you have comprehensive cover, you can claim for pothole damage on your insurance policy. 

However, it’s worth considering the cost of the damage as well as your excess payments and if this action will affect your No Claims Bonus.

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