Changes to UPS SurePost cause confusion. Here's what you need to know

PHILADELPHIA — A change to how some packages are delivered is causing confusion for some customers.

UPS SurePost packages are no longer being delivered by the United States Postal Service after a contract between the two entities expired.

The union representing UPS workers says it’s like the holiday season never ended.

“Because it was almost like Christmas is over, but now we get into the ‘SurePost Christmas,'” said Richard Hooker from Teamsters Local 623.

UPS SurePost is a shipping service for smaller packages that typically takes 2 to 7 days.

The company formerly had an agreement with the Postal Service in which UPS would transport packages to the nearest post office to the recipient, and then the Postal Service would handle the final delivery.

That contract expired at the end of 2024. That means UPS is delivering all of its own packages.

“We are overloaded, which is a good thing and a bad thing because it kind of caught workers off guard,” said Hooker.

The change has been hard to understand for some customers.

“Our clients are experiencing a lot of confusion about the current process,” mentioned Debbie Anday from Stash Spot Mailbox Services in Philadelphia, a facility where people can rent mailboxes to securely store their packages.

“You can have your packages mailed to us, you’re notified when they come in and you come in and pick them up whenever you’re ready,” said Anday.

Since the expiration of the SurePost contract, customers have been uncertain about the appropriate delivery destination for their packages, particularly as only the Postal Service has the capability to deliver to P.O. Boxes.

“You’re wasting your time dropping it off to the wrong place or you’re also at risk of completely losing that package and never seeing it again,” she said.

Because of this, customers have to be careful about where they ship their packages. If it’s UPS, it has to be a physical address.

The Teamsters union says despite the confusion, this is a good thing for workers.

“Our UPS members are getting more of that work which creates more jobs, more opportunities for overtime,” said Hooker.

Copyright © 2025 WABC-TV. All Rights Reserved.

You May Also Like
'Elon Derangement Syndrome' Gets Taken Up a Notch As Leftists Launch Site Targeting Tesla Owners

“DNC Chairman’s Remarks Spark Concerns Over Potential Violence Towards Tesla”

Approaching the three-month mark since the formation of the Department of Government…
Tufts University student arrest: Top Dems want answers from Noem, Rubio, ICE on 'deeply troubling' incident

Students Arrested for Antisemitism on Campuses: A Summary of Trump’s Actions against College Crackdown

Federal authorities have arrested college students and professors at various universities in…
Brittany Hill case: Michael Washington, Eric Adams guilty for killing Chicago mother as she held her baby in 2019

Two men found guilty of killing a Chicago mother while she was holding her baby in 2019: Brittany Hill case

CHICAGO (WLS) — Two men were found guilty of killing a mother…
Orland Park, IL 2025 election results: Incumbent Mayor Keith Pekau concedes to challenger Jim Dodge, buoyed by Arab American vote

“Orland Park, IL 2025 Mayoral Election: Challenger Jim Dodge Wins Over Incumbent Mayor Keith Pekau with Support from Arab American Community”

ORLAND PARK, Ill. (WLS) — Orland Park is getting a new mayor…
Rubber ducks take center stage at this unique store!

Rubber ducks are the main attraction at this distinctive shop!

SAN FRANCISCO — If you’re in search of the ultimate rubber duck…
Chicago fire: Multiple injured, rescued in Edgewater high rise fire on Kenmore Avenue

Multiple people injured and rescued in fire at tall building on Kenmore Avenue in Edgewater, Chicago

CHICAGO (WLS) — Multiple people were rescued after a building fire on…
Rubio arrives in Brussels for NATO talks amid unease over Trump’s agenda

Rubio Visits Brussels for NATO Discussions as Concerns Grow over Trump’s Plans

Secretary of State Marco Rubio and the U.S. ambassador to NATO, Matthew…
Tufts University student arrest: Top Dems want answers from Noem, Rubio, ICE on 'deeply troubling' incident

Tufts University offers backing to student held by ICE and calls for urgent release

The President of Tufts University filed a declaration in support of a…
ICE says it deported 174 criminal migrants from Texas, including a man with 39 illegal entries

ICE removes 174 criminal migrants from Texas, including a man with 39 illegal crossings

In Texas, a recent two-week crackdown on illegal immigration led to the…
Teen accused of killing New Jersey police officer to be charged as adult, new US attorney says

New US attorney announces that teenager charged with murder of New Jersey police officer will face adult charges

The acting U.S. Attorney for New Jersey, Alina Habba, has declared that…
Brick-wielding woman bashes Tesla as Boston police hunt suspected street menace

“Woman wielding brick damages Tesla in Boston as police search for suspect”

The Boston Police Department (BPD) is seeking assistance from the public to…
Motorcyclist dragged in road rage incident in Southern California caught on video

Video captures road rage incident in Southern California where a motorcyclist is dragged

In Riverside, California, a motorcyclist’s helmet camera captured a frightening incident of…