UPS to cut 20,000 jobs and close 73 facilities due to decrease in Amazon shipments

UPS is looking to slash about 20,000 jobs and close more than 70 facilities as it drastically reduces the amount of Amazon shipments it handles.

“The package delivery company announced on Tuesday its plans to implement job cuts within this year. It is expected to close a total of 73 buildings, both leased and owned, by the end of June. UPS mentioned that it is still in the process of evaluating its network and could potentially identify additional buildings for closure.”

“We believe that the strategic measures we are undertaking to reorganize our network and reduce expenses throughout our operations are crucial at this moment,” stated CEO Carol Tomé on Tuesday. “Despite the uncertain macroeconomic conditions, we are confident that our initiatives will position UPS as a more robust and adaptable company.”

In a separate development, UPS disclosed in January that it had struck a deal with Amazon, its largest client, to decrease its volume by over 50% by the second half of 2026.

During UPS’ fourth-quarter earnings conference call in January, Tomé said that the company had partnered with Amazon for almost 30 years and that when its contract came up this year, UPS decided to reassess the relationship.

“Amazon is our largest customer but it’s not our most profitable customer,” Tomé said at the time. “Its margin is very dilutive to the U.S. domestic business.”

Tomé said that UPS considered various options and determined that the volume reduction was the best alternative.

The company employs about 490,000 workers, according to FactSet.

United Parcel Service Inc. also reported its first-quarter financial results on Tuesday. The Atlanta-based company earned $1.19 billion, or $$1.40 per share, in the quarter ended March 31.

Stripping out certain items, earnings were $1.49 per share. That’s better than the $1.44 per share that analysts polled by Zacks Investment Research were calling for.

Revenue totaled $21.55 billion, beating Wall Street’s estimate of $21.06 billion.

UPS said that it wasn’t providing any updates to its previously announced full-year outlook, given current macroeconomic uncertainty. The company previously said that it expected 2025 revenue of approximately $89 billion.

Shares of UPS rose slightly in morning trading.